Refund Policy

Thank you for shopping with Matcha.ae!
We are committed to providing quality service and customer satisfaction.

Returns

You can return your item within 7 calendar days of receiving it.

To return an item for a refund, you must:

• The item must be unused and in the same condition in which you received it.
• The item must be in its original packaging.
• You must have a receipt or proof of purchase.

The following items are not eligible for return or refund:

• Items that have been used or are not in their original condition.
• Items that are not in their original packaging.
• Items for which no proof of purchase is provided.

Bean products made to customer's individual instructions.

Refunds

• If your order has not yet been shipped or collected:
  We will issue a full refund. The funds will be credited to your account within 10 working days.
• If the order has already been shipped:
  Returns are only possible after the goods have been received and inspected. We will contact you by email and notify you of the return status.
• If the return is approved, the funds will be credited to the card or other payment method used for the purchase.
• The time it takes for funds to be credited depends on the policy of your bank or payment system.

Shipping

• We pay for the shipping costs when returning the goods.
• If the return is approved, the shipping costs may be deducted from the refund amount.

Contacts

If you have any questions about returning goods, please contact us via the form on the website or by email. We are always ready to help!